If the online tracking does not provide the answers you need you may be able to learn more by phoning USPS. Be prepared for a long wait on hold.
The phone number for USPS: 1-800-275-8777
We find the best option to choose in the main voice menu is the 4th option, “carrier”. From this option you can provide your tracking number and speak to an agent.
- the first menu item “package” only provides access to tracking information and not access to a live postal agent
- answering “agent” (repeatedly) when asked for a piece of information, even when this is not what the voice system wants, can sometimes get you through to a postal agent
Posted in: Shipping and Delivery