Free Shipping Social – Help
Vitamin B12 Direct offers a promotion where we provide a $10 shipping credit to returning customers that leave a review of a past ordered product.
Without this support we can’t afford to offer free shipping, so it is required. We wish we could give free shipping to everyone, but we can’t. Our shipping is $10 flat rate pretty much world wide which we think is very reasonable. Our free shipping promotion is limited to European Union, North America and Australia.
Problems? – see troubleshooting below.
Free shipping for writing a review
- Be a returning customer living in a country to which we ship for free
- Go to the webpage of a product you have purchased from us in the past
- Leave a review using the same email address you used when last ordered (click on ‘reviews’ part way down any product page and leave your own at the bottom of the list, email addresses are not published)
- Add any items you would like to purchase to your shopping cart
- In checkout look for the “You supported us in social media…Thank You!” message
- Choose ‘free-shipping-social’ or one of the other gifts
At the top of this page is the same info box as in the checkout. If it says “Looking for free shipping…” the website has not yet qualified you. If it says “Thanks for support us” you have been qualified.
- I should already have free free shipping – You have to qualify for each order separately, for returning customers this usually means leaving a review
- I picked ‘Free Shipping’ but was charged $10 – our system should have changed you from Flat Rate to Free automatically, but sometimes it fails. Send us an email and we can see the coupon was applied and will refund the $10. Sorry about the inconvenience.
- I already ordered – if you just ordered and something didn’t work check whether the info box at the top of this page says you support us, then email using the form below
Your Promotion Status – Top of Checkout Page
An information box like the one below is at the top of the checkout page. It will either explain the promotion or, after leaving a review, say thank you and offer the promotion gift.
Problems or Questions?
Leave reviews on our product pages. Follow the instructions at the top of this page. If you have a question you can ask it below. This form is not for reviews…